THREATS

Want to see what embedded real-time communications can do for you? Now you can.  We’re bringing Kandy to the doorsteps of companies across North America.  It’s the perfect opportunity for everyone from developers to C-suite level decision makers to see what voice, video, chat, screen sharing, co-browsing and collaboration can do for their applications.

Have we moved on from the idea of “Unified Communications” to “Optimized Real-Time Communications?” There’s a lot of chatter going on about the death of “UC” and the rise of “RTC” for businesses, and the notion that the desktop phone and PBX as we knew them are being systematically, if slowly, decommissioned in favor of the more sophisticated mobile devices now available. But it’s not just the devices, it’s the applications including security applications, and the movement toward embedding RTC into everyday workflow and platforms, including CRM.

While M-Commerce has been all the rage over the last ten years, “M-Customer” is a term I’m coining in this column to describe customer engagement experiences through mobile devices. The innovation here has just begun and is closely linked to M-Commerce but pertains as much to customer retention and loyalty as it does to making the initial sale.

Earlier this year, I was blessed to be introduced to Dr. David Rhew, Chief Medical Officer of Samsung, when he delivered a keynote address at GENBAND’s Perspectives14 customer and partner summit in Orlando. I was drawn in to his vision for wellness enabled by such innovations as Samsung’s Gear Fit device, and Life Fit application embedded into the Galaxy S4.

Enterprise communications continues to be one of the most important and mission-critical areas in most organizations today.  Providing global workforces with the latest in communications technologies is at the top of the priority list for most CIOs and IT leaders. 

Is mobile application development become easier and more creative than ever? We think so!  Will this drive even more useful, entertaining and sophisticated experiences, fanning the flames on the already red hot mobile ecosystem? Most definitely. Is the very definition of the mobile ecosystem changing, even as the real-time communications industry moves up into the applications layer with more “software everywhere?” Roger that!

An industry and government approach to supporting PSTN to IP transformation over the next decade

Wow.  I can honestly say that I haven’t experienced too many days like GENBAND Day 2014.  GENBAND Day is a once a year holiday we give to our employees and encourage them to then give that time back to their communities. 

The public switched telephone network (PSTN), is arguably the largest legacy network in the world. While the Internet has grown, and a significant portion of voice calls today travel over the Internet, the importance of the PSTN is still very real and there remains a need to connect people with the quality voice services they’ve come to rely on. In fact, more than one billion people globally and the majority of all businesses still rely on the PSTN.