If your business relies on a contact center to manage inbound and/or outbound calls from customers,  you are likely aware, firsthand, of the threat DDoS and VoIP attacks pose to your business. Bad actors are aggressively looking for new ways to profit from disrupting your business.

In this No Jitter article you’ll learn about the impact of cyberattacks aimed at VoIP communications, and how disruptive and costly those can be to your business, as well as how you can protect your organization and your customers.

Here’s a snippet from the No Jitter story: DDoS: The Dominant Frontier of VoIP Attackers

With the rise of remote work, and cloud-based communication services, Voice over IP (VoIP) has emerged as a prime target for hackers. To reduce the likelihood of a successful attack, enterprises should reevaluate their existing defense strategy, starting with implementing behavioral analytics and machine learning technology.

As attacks continue, Verizon’s latest Data Breach Incident Report divulges that denial-of-service (DoS) attacks top the list of attack patterns. Appearing in 42% of all incidents, the frequency of these attacks, which aim to shut down a machine or network by flooding the target with traffic, are higher than both ransomware and phishing.

DoS and distributed denial-of-service (DDoS) attacks, which use multiple computers or machines to flood a targeted resource, represent a major threat to all organizations; they put critical systems at risk, have significant financial consequences, undermine service level agreements, and cause reputational harm.

Common Attacks on VoIP Services

Since the introduction of VoIP technology, attackers have seized the opportunity to upskill their hacking methods to better infiltrate systems. Some of the most common strategies hackers employ today to disrupt VoIP network services – many of which can be combined to increase the probability of overloading a target’s network – include the following:

Common attacks on VoIP services include:

• Volumetric attacks
• DDoS-For-Hire-Services
• Small Packet Size
• Multi-Vector
• Use of Botnets