Voice mail is a required part of a communications service, but each year fewer people use it. One very significant reason for this is that most people see voice mail as requiring them to slog through cumbersome menus (Press 1 for New Messages…). These people have never experienced a current voice mail service. Instead of continuing to spend money maintaining an obsolete system that nobody likes, you now have the opportunity to offer something new and different with little or no capital outlay.
Product Line Management