Expand your access to GENBAND’s world-class global team of technical support experts through the new Advanced Service portfolio. GENBANDCare’s Advanced Service portfolio offers a suite of specialized premium support services delivered by GENBAND seasoned professionals to maximize customer return on investment. Move beyond simple break fix maintenance support and take advantage of unique GENBAND services geared toward enhancing customer’s daily support operations.
Early Life Onsite Support – Targeted for GENBAND customers with new GENBAND solutions, the Early Life Onsite Support offer in the GENBANDCare Advanced Services portfolio, is aimed at developing the technical support and troubleshooting skillset of customer support personnel. An onsite GENBAND engineer will facilitate quick ramp of customer support personnel into successfully managing day to day maintenance activities and ensuring smooth early life transition to supporting a new GENBAND system. Key deliverables include:
Tiered Software Audit and Planning Service – With the ever increasing pace of software development and sophistication, it is very easy overlook basic maintenance and preventative support processes, creating a situation that can cause dramatic and negative impacts on system performance. Software based platforms that are not regularly updated with the most current software often become susceptible to a variety of issues including system downtime, database corruptions and security breaches. Ensure your GENBAND system is running the most current GENBAND software fixes, technical bulletins, and recommended configurations. The GENBANDCare Tiered Software Audit and Planning service provides a range of service options to address these issues, all delivered by the GENBAND SW Delivery team of experts.