One of the perks of working for a company that supplies solutions for communications companies operating in all four corners of the world is the occasional opportunity to do some globetrotting. The 2012 version of Futurecom, held in Rio de Janeiro the second week of October, presented me with such an occasion.
A few weeks ago during a business lunch the topic of how customer service has gone by the way-side came up. One of my colleagues told the story of how during a recent meeting with a group of rural telephone companies he came across a unique, but refreshing instance of customer service. While waiting in the small lobby for the meeting to begin, a woman came in, was greeted by name by the receptionist, and asked “Can you change my Internet password for me?”
Last week’s Mobile World Congress show was an overwhelming success for GENBAND. Not only did we unveil our GENBAND Mobile Life, GENiUS IMS and New P-Series P320 Traffic and Policy Management solutions, we also announced two great
Today more than five billion people use mobile devices worldwide, many of them smartphones. The number of smartphones and tablets shipped to consumers outpaces shipments of laptops.
Since moving into a marketing and communications role at GENBAND, one of the things I miss most is the unofficial camaraderie shared with fellow analysts. Though we competed fiercely at times for clients, pithy quotes in media outlets and prime-time exposure at industry events, we did so in a collegial manner, and always in an atmosphere of mutual respect and shared experience.
Mobile World Congress has become the biggest event in telecom and with more than 60,000 attendees expected to descend upon Barcelona from February 27th thru March 1st, this year’s show promises to be bigger and better than ever. Last year’s conference proved to be a great show for GENBAND as we unveiled our Mobile Office and Mobile Voice VPN solutions and this year will be even better as we introduce our new mobile application designed for families ‘on the go’; GEN
Mobility is de rigueur in enterprise communications these days. The explosive growth of smartphones and tablets is rewriting the rules of how we communicate and how and where we do our work. This trend is being driven by employees’ desire to use these devices to do their jobs - even while in the office. For instance, how many times have you walked through the office and seen someone sitting in front of an idle computer typing an email on a smartphone?
