Network operators have tremendous potential to monetize their messaging platforms by unifying their Consumer customers’ communications experiences: Many of today’s calls are terminated into messaging systems, but Consumers are often challenged to negotiate the multiple fixed, VoIP, and mobile messaging platforms and interfaces they must use; Video messaging is increasingly in use, given increasing video calling via cell phones; and Consumers are looking for improved options for checking and managing their messages.
Powered by EXPERiUS™, GENBAND provides advanced SMART HOME™ Multimedia Messaging capabilities with enhanced Consumer functionality, resulting in improved retention and ARPU growth for operators and other communications providers. Unified Voicemail provides a single messaging service for fixed, VoIP, and mobile, consolidating multiple platforms into one. Unified Video Messaging allows operators to capture the growing use of Consumer-based video calling, and Unified Visual Messaging enhances message retrieval and callback by enabling the visual display and management of messages on the laptop, tablet, or other mobile device.
A single messaging interface for all messaging applications, improving customer satisfaction, retention, and ARPU
User accessibility via phone, mobile, TV, web, and clients
Lower operational costs by consolidating multiple platforms into one
New revenue-generating applications such as visual voicemail and voicemail-to-text