Managed Spares

GENBAND Difference

GENBAND’s managed spares carrier support maintains the highest possible spare network part availability to ensure network uptime and uninterrupted revenue.

GENBAND maintenance and support services deliver comprehensive carrier support from “always on” teams, backed by aggressive service level agreements. Comprehensive hardware support includes hardware repair services and managed spares programs, offering the right mix of responsiveness for our customers. GENBAND’s leadership in carrier VoIP and multimedia services enables cost-effective global network spares support across the entire product line.

Benefits

• Maintains the highest uptime to ensure continuous revenue for carriers
• Leverages reliable and cost-effective hardware repair and spare part services
• Correct spare network parts made available when and where they are needed
• Eliminates the need for carriers to invest capital of a large spare parts inventory
• Simplifies operational process for managing spare parts

Overview

To ensure maximum network uptime and efficiency, service providers need reliable and cost-effective hardware repair and spare part services. This means that the right spare part must be available when and where it is needed, without the capital investment of a large parts inventory or the ongoing operational complexity of managing those parts.

GENBAND has the ideal managed spares solution. Through direct GENBAND support and a robust partner ecosystem, we offer comprehensive hardware repairs, spare parts and parts management services for our entire portfolio on a global basis.

Comprehensive hardware repair support is an integral part of the GENBAND product portfolio. GENBAND managed spares and managed on-site spares services provide enhanced delivery of critical parts, with options for next business day, next day, and four-hour part delivery. We leverage strategic partnerships to offer managed spares services that ensure seamless, cost-effective global spares support across the entire product line.