GENBANDCare Customer Support

NUViA™ is a comprehensive, white-label Unified Communications (UC) and Rich Communications Suite (RCS) offering distributed from the GENBAND Cloud as a Service.
As GENBAND’s Chief Financial Officer, Daryl Raiford is responsible for all finance related resources and functions. Raiford brings to GENBAND more than 20 years of experience managing financial and business development roadmaps, including acquisitions, large-scale integration and long-term...
David A. Walsh is President, CEO and Chairman of GENBAND, a leading developer of multimedia networking and software communications solutions.  Previously, Mr. Walsh was a Managing Director of One Equity Partners (OEP), specializing in technology, telecom and entertainment. He joined the...
GENBAND SPiDR is a WebRTC Gateway that offers service providers the tools to web-enable communications, allowing end-users to initiate voice and video calls directly from their browsers. GENBAND has integrated a potent suite of web technologies including REST APIs, HTML5, Websockets, and ICE with existing IMS and NGN VoIP networks in order to accelerate innovation, lower the operational costs of UC and simplify the rollout of new offerings for service providers.
BT
BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide. Its main businesses are the provisioning of fixed-line services and the delivery of broadband, mobile and TV products and services as well as...
GENBAND’s Hosted Unified Communications is a SMART OFFICE™ solution that enables voice over broadband to Business users, providing flexible migration from legacy services, supporting full regulatory features, and offering advanced services...
Bell Aliant is one of North America’s largest regional telecommunications providers and the first company in Canada to cover an entire city with FTTH technology with its FibreOP services.   Through its operating entities it serves customers in six Canadian provinces with innovative...
As GENBAND’s Chief Legal Officer, Zach Green is responsible for all global legal and contract-related matters. Green brings to GENBAND more than 25 years of combined legal and technology experience, including more than 10 years as an electrical engineer at Hewlett Packard. He has a proven...
Jon W. Bayless has been with Sevin Rosen Funds since 1981. Dr. Bayless focuses on developing business opportunities in the fields of telecommunications and computer systems. Prior to joining SRF, he was Director of Advanced Systems for Arthur A. Collins, Inc., a research and development company....
Skyline Membership Corporation, Surry Telephone  Membership Corporation  and Buggs Island Telephone (BIT) are not only leading cooperatives (coops) that  have deployed the GENBAND C15 Compact Softswitch, but all are excellent examples of how world-class communications is delivered to...
As GENBAND’s President of Global Sales and Business Development, Mark Pugerude manages all revenue generation for the Company through direct, channel and/or partnership sales.   An industry veteran with nearly 25 years of telecom and sales leadership experience, Pugerude previously...
After more than 19 years on Wall Street, and 6 years at AT&T in the early 1980s, Steve has recently embarked on his next professional path; sharing his accumulated knowledge of business in general, and the telecommunications industry specifically, as an independent director of corporate boards...
Marcatel is a Mexican Telecommunications Provider that covers 150 cities in Mexico. Marcatel has a 5,000 Km. network of high capacity fiber in Mexico and a global network that interconnects Argentina, Brasil, Canada, Colombia, Chile, China, Spain, the United States of America, Mexico, Peru and...
Keith Landau brings wide-ranging industry experience spanning over 33 years of telecommunication and data communications to his role as the Executive Vice President of Research & Development at GENBAND.  Before joining GENBAND, Mr. Landau was in charge of engineering in the Tekelec...
Mark Lancaster is a CPA and a retired Partner of Deloitte & Touche LLP. During his 41 years with Deloitte, Mark served as audit partner and business advisor to a wide-range of public and private companies. Many of these were entrepreneurial, middle-market companies in the technology,...
PAETEC, purchased by windstream in 2011, delivers personalized communications solutions and unmatched service to business-class customers in the U.S.  They are the premier alternative to the ILECs, based on a nationwide footprint, breadth of products, and quality of service.   PAETEC...
Please refer to our Logo Guidelines before using the logo.  GENBAND Low-Res Logos: GENBAND Logo jpeg GENBAND Logo png   GENBAND High-Res Logo: GENBAND Logo eps GENBAND Logo White eps   SMART Solution High-Res Icons: GB Smart Icons eps   SMART Solution Low-Res Icons:...
Mr. Koven is a Managing Director of OEP. Prior to joining OEP as a Vice President in 2001, he worked at Wm Sword & Company and Crowley Maritime Corporation. He is currently a director of Carlson Wagonlit, Vertrue, Global Packaging, ANXeBusiness, Travel Leaders Group and GENBAND and was formerly...
As President of the Multimedia business unit, B.G. Kumar is responsible for leading GENBAND’s Multimedia solutions and R&D divisions worldwide, which encompasses the company’s Session Border Controller, Security Gateway and Application Server and software businesses.  A...
Mr. Huffsmith is a Managing Director at OEP. Prior to joining OEP in 2006, Mr. Huffsmith worked at JPMorgan in a variety of roles including Asia Capital Markets, the Private Bank, Corporate Credit and Interest Rate Derivatives. Mr. Huffsmith currently serves on the Board of GENBAND, Netaş and...
As President for Global Services, Jeff Townley brings 30 years of Industry related experience to GENBAND. Prior to joining GENBAND, Townley worked for 26 years in Global Operations at Nortel, where he held a variety of managerial positions across multiple product lines and in all the major regions...
In addition to serving on GENBAND’s Board of Directors, Mr. Russo is the Executive Chairman of Telwares, Inc., a leading provider of next-gen network advisory and strategic sourcing solutions to global enterprises. Before joining Telwares in January 2009, he served as President and Chief...
As GENBAND’s Chief Information Officer, Darrin Whitney is responsible for all information technology  related resources and functions. Whitney brings to GENBAND more than 20 years of experience managing large-scale integration projects, including acquisitions, SOX compliance, and...
As GENBAND’s Executive Vice President of Corporate Development, John McCready is responsible for mergers and acquisitions, investments, regulatory engagement and industry standards activity.  Prior to this role, McCready was a Senior Vice President responsible for the Product...
Brad Bush is EVP and Chief Marketing Officer of GENBAND. Mr. Bush has held a number of positions within GENBAND, including serving as Chief Information Officer and Chief Integration Officer, SVP of sales operations, and most recently Chief-of-Staff running the office of the CEO. Before joining...
Robin Wright serves as GENBAND’s Executive Vice President of Human Resources & Corporate Operations.  Wright has more than 25 years experience in the telecommunications and Information Technology industries.  Prior to her role at GENBAND, she spent the last 10 years working with...
The QUANTiX™ Q10 is the 1U (1 rack unit) platform for GENBAND's QUANTiX SBC, a market-leading, software-based, intelligent Session Border Controller that establishes SMART SESSIONS for fixed, mobile, cable, and Over-the-Top operators and enterprises...
The QUANTiX™ Q20 is the 2U (2 rack unit) platform for GENBAND's QUANTiX SBC, a market-leading, software-based, intelligent Session Border Controller that establishes SMART SESSIONS for fixed, mobile, cable, and Over-the-Top operators and enterprises...
The GENBAND Partner Portal is a one-stop resource for up-to-date information on GENBAND’s  solutions, products and services. Only partner companies may access the portal.  Upon submitting your request you will receive a response from GENBAND within 48 hours. Our Customer Support...
Placement:  The GENBAND logo may only be used in close proximity to, or in obvious connection with, a published article or broadcast news story about GENBAND or a specific GENBAND product or service Form and Size:  The EPS logo, for print, must be used as provided with no changes except...
As GENBAND’s Executive Vice President of Strategy and Cloud Services, Paul Pluschkell is responsible for developing and implementing corporate strategy, as well as leading business development for the company.  Before joining GENBAND in 2014, Pluschkell was founder and CEO of Spigit, an...

Click here to log in to the GENBAND Customer Support System GENBAND provides a comprehensive support strategy for all product purchases through the company. The crucial elements, our Technical Assistance Center, hardware repair or replacement options, plus access to software maintenance are combined into a convenient annual GENBANDCare support agreement. The GENBANDCare support program benefits include the following:

  • Remote support for troubleshooting and problem resolution of technical issues
  • Access to GENBAND expertise for product knowledge regarding system usage
  • Secure website for online customer service
  • Technical information distribution
NUViA™ is a comprehensive, white-label Unified Communications (UC) and Rich Communications Suite (RCS) offering distributed from the GENBAND Cloud as a Service.
As GENBAND’s Chief Financial Officer, Daryl Raiford is responsible for all finance related resources and functions. Raiford brings to GENBAND more than 20 years of experience managing financial and business development roadmaps, including acquisitions, large-scale integration and long-term...
David A. Walsh is President, CEO and Chairman of GENBAND, a leading developer of multimedia networking and software communications solutions.  Previously, Mr. Walsh was a Managing Director of One Equity Partners (OEP), specializing in technology, telecom and entertainment. He joined the...
GENBAND SPiDR is a WebRTC Gateway that offers service providers the tools to web-enable communications, allowing end-users to initiate voice and video calls directly from their browsers. GENBAND has integrated a potent suite of web technologies including REST APIs, HTML5, Websockets, and ICE with existing IMS and NGN VoIP networks in order to accelerate innovation, lower the operational costs of UC and simplify the rollout of new offerings for service providers.
BT
BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide. Its main businesses are the provisioning of fixed-line services and the delivery of broadband, mobile and TV products and services as well as...
GENBAND’s Hosted Unified Communications is a SMART OFFICE™ solution that enables voice over broadband to Business users, providing flexible migration from legacy services, supporting full regulatory features, and offering advanced services...
Bell Aliant is one of North America’s largest regional telecommunications providers and the first company in Canada to cover an entire city with FTTH technology with its FibreOP services.   Through its operating entities it serves customers in six Canadian provinces with innovative...
As GENBAND’s Chief Legal Officer, Zach Green is responsible for all global legal and contract-related matters. Green brings to GENBAND more than 25 years of combined legal and technology experience, including more than 10 years as an electrical engineer at Hewlett Packard. He has a proven...
Jon W. Bayless has been with Sevin Rosen Funds since 1981. Dr. Bayless focuses on developing business opportunities in the fields of telecommunications and computer systems. Prior to joining SRF, he was Director of Advanced Systems for Arthur A. Collins, Inc., a research and development company....
Skyline Membership Corporation, Surry Telephone  Membership Corporation  and Buggs Island Telephone (BIT) are not only leading cooperatives (coops) that  have deployed the GENBAND C15 Compact Softswitch, but all are excellent examples of how world-class communications is delivered to...
As GENBAND’s President of Global Sales and Business Development, Mark Pugerude manages all revenue generation for the Company through direct, channel and/or partnership sales.   An industry veteran with nearly 25 years of telecom and sales leadership experience, Pugerude previously...
After more than 19 years on Wall Street, and 6 years at AT&T in the early 1980s, Steve has recently embarked on his next professional path; sharing his accumulated knowledge of business in general, and the telecommunications industry specifically, as an independent director of corporate boards...
Marcatel is a Mexican Telecommunications Provider that covers 150 cities in Mexico. Marcatel has a 5,000 Km. network of high capacity fiber in Mexico and a global network that interconnects Argentina, Brasil, Canada, Colombia, Chile, China, Spain, the United States of America, Mexico, Peru and...
Keith Landau brings wide-ranging industry experience spanning over 33 years of telecommunication and data communications to his role as the Executive Vice President of Research & Development at GENBAND.  Before joining GENBAND, Mr. Landau was in charge of engineering in the Tekelec...
Mark Lancaster is a CPA and a retired Partner of Deloitte & Touche LLP. During his 41 years with Deloitte, Mark served as audit partner and business advisor to a wide-range of public and private companies. Many of these were entrepreneurial, middle-market companies in the technology,...
PAETEC, purchased by windstream in 2011, delivers personalized communications solutions and unmatched service to business-class customers in the U.S.  They are the premier alternative to the ILECs, based on a nationwide footprint, breadth of products, and quality of service.   PAETEC...
Please refer to our Logo Guidelines before using the logo.  GENBAND Low-Res Logos: GENBAND Logo jpeg GENBAND Logo png   GENBAND High-Res Logo: GENBAND Logo eps GENBAND Logo White eps   SMART Solution High-Res Icons: GB Smart Icons eps   SMART Solution Low-Res Icons:...
Mr. Koven is a Managing Director of OEP. Prior to joining OEP as a Vice President in 2001, he worked at Wm Sword & Company and Crowley Maritime Corporation. He is currently a director of Carlson Wagonlit, Vertrue, Global Packaging, ANXeBusiness, Travel Leaders Group and GENBAND and was formerly...
As President of the Multimedia business unit, B.G. Kumar is responsible for leading GENBAND’s Multimedia solutions and R&D divisions worldwide, which encompasses the company’s Session Border Controller, Security Gateway and Application Server and software businesses.  A...
Mr. Huffsmith is a Managing Director at OEP. Prior to joining OEP in 2006, Mr. Huffsmith worked at JPMorgan in a variety of roles including Asia Capital Markets, the Private Bank, Corporate Credit and Interest Rate Derivatives. Mr. Huffsmith currently serves on the Board of GENBAND, Netaş and...
As President for Global Services, Jeff Townley brings 30 years of Industry related experience to GENBAND. Prior to joining GENBAND, Townley worked for 26 years in Global Operations at Nortel, where he held a variety of managerial positions across multiple product lines and in all the major regions...
In addition to serving on GENBAND’s Board of Directors, Mr. Russo is the Executive Chairman of Telwares, Inc., a leading provider of next-gen network advisory and strategic sourcing solutions to global enterprises. Before joining Telwares in January 2009, he served as President and Chief...
As GENBAND’s Chief Information Officer, Darrin Whitney is responsible for all information technology  related resources and functions. Whitney brings to GENBAND more than 20 years of experience managing large-scale integration projects, including acquisitions, SOX compliance, and...
As GENBAND’s Executive Vice President of Corporate Development, John McCready is responsible for mergers and acquisitions, investments, regulatory engagement and industry standards activity.  Prior to this role, McCready was a Senior Vice President responsible for the Product...
Brad Bush is EVP and Chief Marketing Officer of GENBAND. Mr. Bush has held a number of positions within GENBAND, including serving as Chief Information Officer and Chief Integration Officer, SVP of sales operations, and most recently Chief-of-Staff running the office of the CEO. Before joining...
Robin Wright serves as GENBAND’s Executive Vice President of Human Resources & Corporate Operations.  Wright has more than 25 years experience in the telecommunications and Information Technology industries.  Prior to her role at GENBAND, she spent the last 10 years working with...
The QUANTiX™ Q10 is the 1U (1 rack unit) platform for GENBAND's QUANTiX SBC, a market-leading, software-based, intelligent Session Border Controller that establishes SMART SESSIONS for fixed, mobile, cable, and Over-the-Top operators and enterprises...
The QUANTiX™ Q20 is the 2U (2 rack unit) platform for GENBAND's QUANTiX SBC, a market-leading, software-based, intelligent Session Border Controller that establishes SMART SESSIONS for fixed, mobile, cable, and Over-the-Top operators and enterprises...
The GENBAND Partner Portal is a one-stop resource for up-to-date information on GENBAND’s  solutions, products and services. Only partner companies may access the portal.  Upon submitting your request you will receive a response from GENBAND within 48 hours. Our Customer Support...
Placement:  The GENBAND logo may only be used in close proximity to, or in obvious connection with, a published article or broadcast news story about GENBAND or a specific GENBAND product or service Form and Size:  The EPS logo, for print, must be used as provided with no changes except...
As GENBAND’s Executive Vice President of Strategy and Cloud Services, Paul Pluschkell is responsible for developing and implementing corporate strategy, as well as leading business development for the company.  Before joining GENBAND in 2014, Pluschkell was founder and CEO of Spigit, an...
GENBAND is a global leader in smart networking solutions from the CORE to the EDGE to the EXPERIENCE.
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