GENBANDCare Overview

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GENBANDCare Maintenance Service Portfolio

GENBANDCare support plans deliver Customer Value and Support Needs

GENBAND offers global, world-class, comprehensive support programs through the GENBANDCare maintenance service portfolio. The GENBANDCare suite of flexible, post-deployment maintenance services provides comprehensive software and technical support options to provide our customers with the critical support that encompass critical support dimensions our customers require.

The GENBANDCare Support Program Benefits Include:

  • Full network support for the GENBAND solution
  • 7x24 support for critical issues and recovery globally
  • Remote technical support for troubleshooting and problem resolution
  • All support provided by expert, highly trained support engineers
  • Annual software subscription access
  • 7x24 secure website for online customer service, access to GENBAND technical documentation and online content
  • Multiple levels of hardware support available (Repair, Managed Spares)
  • Application of major release software upgrades via GENBANDCare 360
  • GENBAND Software Delivery support for software updates and fixes


GENBAND Wins Gold Gartner & 1to1 Media Customer Experience Excellence Award