GENBANDCare

GENBAND Difference

GENBANDCare™ technical support capabilities deliver comprehensive carrier support from “always on” teams.

We provide an aggressive service level agreement including 24/7/365 support for our solutions, timely updates, and software releases to keep carrier networks current and running at peak performance. Maintaining the highest uptime ensures continuous revenue for our customers and availability of emergency services to your subscribers.

GENBAND currently supports hundreds of carriers worldwide, with over 150 product types; delivers software updates to more than 9,000 elements each month; and handles more than 300 software variants for service providers with TL9000 verified processes.

We have a comprehensive hardware maintenance offering, including hardware repair services and managed spares programs with varying service level agreements, providing the right mix of responsiveness for our customers. We also offer emergency assistance during disaster recovery, a service that uniquely enables broad access to our pre-emergency planning and emergency recovery resources in the event of a disaster. GENBANDCare 360™ service includes remote performance and capacity assessments that can be used to keep the network optimized and take preventative actions.

Benefits

• Maintain the highest uptime and ensure continuous revenue
• Maximize market leadership and innovation through timely updates and new software releases to keep network current and running at peak performance
• Enjoy peace of mind with an aggressive service level agreement that includes 24/7/365 support, emergency services and disaster recovery
• Assess network and switch performance in nearly real time for proactive planning and optimization

Overview

GENBANDCare services include comprehensive software and support and encompass critical dimensions of customer value. Services include emergency and disaster recovery, 24/7/365 technical support, software release subscription and software maintenance update services.

We support the concept of “always on” for configuration and technical support, service continuity assurance, support of special projects (such as the Olympics) and preventative maintenance. We also support the concept of “always ready” with the most recent software available, networkwide for any feature, anywhere.

GENBAND has established a global center of excellence for emergency recovery and disaster management. The Emergency Recovery Center is a dedicated facility, staffed by experts who do nothing but emergency recovery and disaster management, continuously developing and refining best practices in the art of diagnostics, recovery, emergency logistics and situation management.

GENBANDCare 360 extends our standard service capabilities, providing expert staff to perform release upgrade installations, network performance and capacity assessments, as well as other highly specialized transformation activities.