Network operators have tremendous potential to monetize their messaging platforms by unifying their Business customers’ communications experiences: Many of today’s calls are terminated into messaging systems, but Business users are often challenged to negotiate the multiple fixed, VoIP, and mobile messaging platforms and interfaces they must use; Video messaging, conferencing, and collaboration is increasingly in use, given increasing video calling via cell phones; and Business users are looking for improved options for checking and managing their messages.
Powered by EXPERiUS™, GENBAND provides advanced SMART OFFICE™ Multimedia Messaging capabilities with enhanced Business functionality, resulting in improved retention and ARPU growth for operators and other communications providers. Unified Voicemail provides a single messaging service for fixed, VoIP, and mobile, consolidating multiple platforms into one. Unified Video Messaging allows operators to capture the growing use of Business-based video calling, and Unified Visual Messaging enhances message retrieval and callback by enabling the visual display and management of messages on the laptop, tablet, or other mobile device.
Advantages:
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A single messaging interface for all messaging applications, improving customer satisfaction, retention, and ARPU
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User accessibility via phone, mobile, TV, web, and clients
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Lower operational costs by consolidating multiple platforms into one
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New revenue-generating applications such as visual voicemail and voicemail-to-text