In today’s hypercompetitive retail market, the eager, ready-to-buy shopper is important to please, whether in store or online. How well companies connect consumers with product information, helpful and knowledgeable sales associates, and an easy and convenient buying experience can make the difference between being competitive and profitable, or struggling and inefficient.
GENBAND’s Unified Multimedia Communications solutions span all the “touch points” that retailers can leverage. Physical retailers connect seamlessly via their online presence, ensuring consumers enjoy what’s “in store”. Employees can more quickly respond to customer requests, with maximum call-handling flexibility. Additionally, our call center solutions allow retailers to establish highly reliable, flexible communications that leverage both in-office and work-at-home environments.