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Privacy Statement

This Privacy Statement ("Privacy Statement") describes how GENBAND Inc. and its affiliates ("GENBAND") collect, use, transfer and disclose personally identifiable information ("Personal Data") obtained through this website ("Site") as well as other methods. By using this Site or otherwise providing Personal Data to GENBAND, you acknowledge that you have reviewed, and agree to, the terms of this Privacy Statement.

Personal Data Collected and Purposes of Use

We may collect and use as a data controller/owner Personal Data about individual contacts of customers and others who access this Site or provide Personal Data through other means. Such information may include account information, name, company name, title and responsibilities, work email address, work mailing address, telephone numbers, as well as additional information provided by such individuals in the course of receiving products or services from GENBAND and/or requesting information about GENBAND. We will use such information for the purposes of providing product and customer support, conducting data analytics and product assessments and related activities and providing information regarding GENBAND products and services.

GENBAND also may have access to certain Personal Data about end users of our customers (e.g., IP address, name, and other information sufficient to identify an individual end user) in the course of providing product and service support to such customers ("End User Personal Data"). GENBAND acts as a processor/service provider with regard to End User Personal Data, and our customers act as the data controllers/owners of End User Personal Data. GENBAND accordingly only carries out the instructions of such customers with regard to the collection, processing, and protection of End User Personal Data.

Cookies and other Passive Information Collections

In addition to the Personal Data collections described above, the Site may "passively" collect certain kinds of Personal Data about users of the Site, including through the use of:

Cookies: "Cookies" are small text files sent from a Site to the hard drive of a user's computer to store bits of information related to that user. Cookies can store information about users, including IP addresses, navigational data, server information, data transfer times, user preferences, and passwords needed to access the special areas on the Site, such as the Customer Support login page. We use cookies for the purpose of conducting standard Site traffic analysis and for managing customer logins to the Customer Support login page. You may configure your Internet browser, using the "help" function, to be notified when a cookie is sent (giving you the option to decide whether to accept it or not), and to reject cookies or remove cookies. However, if you reject or remove cookies, you might not be able to access certain pages or use important functions on the Site.

Other Passive Site Tracking. This Site also uses Internet Protocol (IP) addresses and log files to identify server problems. We also use Web beacons to perform standard Site traffic analysis in a manner similar to how we use cookies. Subject to the requirements of applicable law, GENBAND also reserves the right to introduce new passive tracking technologies and techniques related to the use of the Site.

Disclosure of Personal Data

GENBAND utilizes to host Personal Data for customer support and related purposes. GENBAND also may disclose and transfer Personal Data to other service providers for IT support, data storage and other associated purposes. Such third parties may be located in the United States or in other countries that may not offer a level of privacy protection equivalent to the country in which you are located. All such parties are required to keep Personal Data secure and confidential and to process it only in accordance with GENBAND's instructions.

To the extent permitted or required by applicable law, GENBAND may disclose Personal Data to protect its rights or property, to enforce terms of use and legal notices, as required or permitted by law, at the request of government regulators or other law enforcement officials and the courts (including the issuance of a valid subpoena), and/or in connection with the sale or transfer of all or part of the business.

Additional Communications

If you provide us with your e-mail address and other Personal Data so that we may provide you with press releases and other marketing materials about GENBAND, the information you provide may be maintained by us for use in accordance with the purposes for which it was submitted. Such use may include providing you other information or marketing materials on related matters.

The information we collect is used solely for internal purposes and will not be shared with or sold to other organizations or third party ad services for commercial purposes.

You may also request to no longer receive GENBAND marketing communications by following the "unsubscribe" instructions in e-mails from GENBAND or by sending a request to the contact identified below.

Site Visitors Outside of the United States

Please note that Personal Data provided to GENBAND may be transferred to GENBAND operations, to and/or other service providers located in the United States or other countries that might not provide a level of privacy protection equivalent to the country in which you are located. GENBAND will take steps to provide appropriate privacy safeguards for such Personal Data, and to the extent such information is stored by, such Personal Data will be protected by's adherence to the European Union/US and Swiss/US Safe Harbor Privacy Principles ( Your use of the Site or submission of any Personal Data to GENBAND will constitute your consent to these transfers.

Third Party Web Sites, Plugins or Widgets

This Site may contain links to, or plugins or widgets from, social media or other sites operated and maintained by third parties, over which GENBAND has no control. All such features are managed by third parties; therefore, please review the privacy policies posted at those sites.

Data Security

GENBAND maintains appropriate administrative, physical and technical safeguards to protect Personal Data from unauthorized use or disclosure.

Retention of Data

We will keep your Personal Data for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law.

Revisions to this Privacy Statement

We reserve the right to change this Privacy Statement from time to time at our discretion. Please check this Privacy Statement frequently and particularly before you submit additional Personal Data via the Site or other methods to GENBAND. The effective date of the newest version of the Privacy Statement will be posted below, and in the event that we make material changes to this Privacy Statement, we will notify affected users by making a more prominent notice of the changes.

Access and Correction of Personal Data

If you wish to access, update or request the deletion of the Personal Data you have submitted to GENBAND or to make any inquiries or raise concerns about the processing of such information, please contact us as described below. If you have created a user profile on the Customer Support Login page, you may also access and revise the Personal Data in your user profile when you log into your account.

Individuals with questions about End User Personal Data should contact the relevant GENBAND customer with whom the End User Personal Data was initially shared.


If you have any questions about this Privacy Statement or our privacy practices, please contact us at:

Effective Date: August 21, 2014