The hospitality industry, particularly in the luxury and business traveler segments, is highly competitive. Guests are looking for services and amenities that are personalized, yet easy and intuitive to use. Industry leaders in hospitality are continuing to implement new services that build loyalty and attract spending of their customer base, largely through personalizing the guest's experience from reservations through to their on-property experience.
GENBAND’s SMART EXPERIENCE solutions support creativity of experience through unique applications while also reducing costs, making it easier for staff to collaborate in real-time, and gathering critical intelligence which can be leveraged to continually improve their guests’ experiences and internal operations. GENBAND offers a broad array of solutions including advanced IP telephony calling and management, web video and audio conferencing, instant messaging, address book integration and real-time call-connect capabilities. These solutions are also mobile-enabled, providing the ability to contact staff across the property as well as track and monitor their location, or send the nearest staff member to address guests’ requests immediately and seamlessly.