Customer Case Studies

Conneaut Telephone knew that the traditional access and FCC revenues would soon decline, triggering the need for a new business model. Their TDM switch failed to integrate with their fiber optic build out strategy and limited their ability to offer triple play solutions to their customers. In addition, seeking new customers through advanced applications was not feasible on their current platform.
Empire Access is one of the Eastern United States leading telecommunications companies, expanding after a rich heritage of providing communication services to customers for over 100 years. After substantial investments in building out a fiber network, and IP solutions over the past few years, coupled with expansion into more and more markets, the Empire Access portfolio of companies needed not only the latest network technologies but also the management tools and training necessary to simplify and streamline business operations while also delivering an excellent customer experience. Empire Access chose GENBAND’s C15™ Call Controller solution for its VoIP services for its proven quality, reliability and scale.
To fortify their data centers and overcome security and interoperability challenges, protocol mismatches, and other network border issues as well as to ensure seamless communications experiences, and SLA assurance, Aspire Technology Solutions needed carrier-grade, intelligent SBCs and advanced network analytical tools. In addition, Aspire Technology wanted to enhance their leading IP communications offering for Enterprise and Government customers.
This partnership was challenged to find a SIP solution capable of providing a common telecom infrastructure for fixed line, with sufficient scalability, to be shared by all the regular service providers. This solution needed to interconnect subscribers within the port area to their appropriate service providers.After an extensive evaluation process, the consortium chose one of GENBAND’s business channel partners and our EXPERiUS solution to provide the common Telecom infrastructure for the Port’s area with a high availability configuration.
The customer wish to add a competitive Unified Communications as a Service (UCaaS) solution within their overall Enterprise Cloud offering for their SME customer base to provide their business customers all the benefits of an IP infrastructure for voice, video, and data...
Dobson Telephone is a privately owned telephone company founded by Mr. and Mrs. E.R. Dobson. Dobson serves nine contingent exchanges in western Oklahoma and three in eastern Oklahoma. Dobson invested heavily in building out their fiber networks. They realized they could take advantage of a vast fiber footprint and sell valued added services – including serving subscribers outside their traditional ILEC market. Dobson choose GENBAND because of the simple straight forward product offering – taking advantage of licensing vs. more capital outlay - and flexible pricing. Dobson already had GENBAND’s C15™ Call Controller in place, and realized the could roll out hosted PBX services in order to more aggressively serve the business market.
The visionary team at HubRTC saw the future in the browser, including with the accelerating development of WebRTC and other “OTT” solutions. Because their business customers demand extremely high quality and rich features, working with GENBAND and their SPiDR development platform, the HubRTC team built a browser-based client that delivers full “phone” functionality together with collaboration and other productivity applications in a single, intuitive experience.
The customer’s IP Interconnect traffic is anchored via their legacy NGN softwitches, which have very limited capacity and cannot be expanded further to provide the desired additional capacity. The customer was looking to expand the solution’s capacity to support the growth of IP Interconnect traffic.
tw telecom wanted to offer a differentiated and competitive SIP Trunking service that targets the medium to large enterprise market (enterprises with over 5000 desks). To be successful, tw telecom needed to extend its service to the customer premises at a lower cost to maximize margin. tw telecom’s main challenge was the significant cost and time to turn up new customers on distributed campuses supported by a variety of PBXs from different vendors.