For many businesses, especially large enterprises, contact centers are a key contributor to revenue and customer satisfaction. While “omni-channel” (voice, chat, email, social) is how many if not most contact centers operate, calls are the still the most critical element of their communications. Research from market research firm Metrigy confirms this, with 64% of consumers indicating that voice/phone is a vital customer interaction channel, particularly as it relates to customer service inquiries.[i]

The real-world use cases for deploying a Microsoft Direct Routing Survivable Branch Appliance (SBA)

Microsoft Teams turns three years old this month. The development of Teams was a strong response to the competitive threat from Slack: an instant messaging platform that was trying to replace email. Microsoft Teams integrated chat, files and meetings and came as part of their enterprise licenses. Three years later, Teams has surpassed the number of daily active Slack users by 50% and is the fastest growing business application in Microsoft’s history.

It’s no surprise that Microsoft Teams is the fastest growing business application in the company’s history.  Teams surrounds its uber-popular office productivity suite with communications and collaboration capabilities and provides ways to share, iterate on and use the information contained in files to produce better business outcomes.  Adding voice capabilities to Teams is a real game changer and has opened up an entirely new spectrum of applications for leveraging information in real-time. 

According to a recent survey conducted by Spiceworks, which surveyed over 900 organizations in the U.S. and Europe, Microsoft owns the two most popular collaborative applications in the workplace, with Skype for Business (used by 44 percent of participants) and Teams (used by 21 percent).

As one of the first innovators in cloud communications technology, Ribbon is doubling down on our investment in cloud-based solutions that enable and fuel creative new channels for our customers to improve their communications experience by leveraging our secure, reliable real-time communications services.

In today’s extremely competitive landscape, communications service providers (CSPs) are increasingly looking for ways to not only protect their existing customers and investments, but also grow their subscriber base in the most efficient and cost effective manner possible. More and more CSPs are looking to cloud economics to improve their bottom line and their ability to better serve their customers with improved services and enhanced offerings. Cloud-hosted solutions offer CSPs the ability to be more cost-efficient, more innovative and more responsive to changing customer demands.

NOTE: This is Part 2 of a 2 Part series covering the vulnerabilities in today’s mobile networks and how service providers can address them.

In the first part of this blog, I discussed the pervasiveness of mobile devices and some of the security vulnerabilities facing mobile service providers. In Part 2, I will describe in more detail the security challenges that many mobile network operators face and offer practical solutions regarding how they can address them.

When it comes to ensuring network security and availability, military and defense organizations take technology seriously, and in the case of the U.S. Department of Defense (DoD), all telecommunications related equipment and software must pass the highest muster and earn Joint Interoperability Test Command (JITC) certification.

On this day, one year ago, the merger of Sonus and GENBAND was completed, and Ribbon Communications was born. The transaction was a “merger of equals” and has turned out to be a very positive and beneficial union, not only for world-class global customer base but also for our employees, our ecosystem partners and the industry as a whole.